Customer Care

Customer Care

Our holiday hours & store closures
Our staff has worked tirelessly, these last few years, during this COVID-19 pandemic.  As businesses began to open up this year, we had an increase in demand.  We did what we could to ensure orders were filled & shipped in a timely manner.  Therefore, our holiday schedule will be extended to allow everyone the time necessary to spend with family.
We will be closed for the following Thanksgiving and Christmas timeframes.  Please note that any orders placed during our closure, will be filled once we return.  All emails and phone calls will also be answered when we re-open.  
  • Thanksgiving: November 19, 2021 - December 1, 2021

                         Last day to order: November 18, 2021

  • Christmas: Dec 17, 2021 - January 3, 2021

                        Last day to order: December 16, 2021

How can we help you today?

I want help with my account.

Sure! Our customer care team is here to help. If you cannot find the answers to your question on our FAQs page, then you can email us at or call us directly at (909) 354-8839.

If we are not available, please leave a message and someone from our team will contact you as soon as possible.

I want to contact customer service.

Do you have a question about a product we offer, your order, shipping information, or something else? Our customer service team is available to assist you in any way possible.

You can email us at or call us directly at (909) 354-8839. If we are not available, please leave a message and someone from our team will contact you as soon as possible.

I want to know where you ship to.

Currently, Pure Fragrance Oils ships within the USAs.

I want to purchase a gift certificate.

Great! We have something that will meet every budget. Check out our gift certificate section and choose the best option for you.

If you need guidance, we’re here to help. Just send us an email at or call us directly at (909) 354-8839 to help you create that perfect unique gift for that special someone.

Are you looking for the perfect gift for that special person in your life? Would you like to brighten someone’s day? Do you have a hard time finding a gift for a soap or candle maker? If so, then our gift certificates are just what you need. This is the perfect gift that keeps on giving. You can give this gift any time of year or for that special occasion. The reasons are endless.

And, you don’t have to try to figure out what they would like. You are giving them the gift of choice, by purchasing a gift certificate for them. They get to choose what they want. That is a win for everyone!

I'm looking for coupons.

Receiving a discount is always great, especially when you are purchasing from a company for the first time.

And although we do not have physical coupons for you to use, if you sign up for our VIP club, you will receive information regarding our upcoming sales, discounts, promotions or coupon codes.

I want to become a wholesaler.

Great! All of our prices on our website are wholesale; however, if you are interested in becoming a wholesaler to receive discounts on larger quantity purchases, then contact us for more information.



Don’t forget to check out FAQs section as some questions and answers are found there.

However, if you do not find what you are looking for, send us a quick email or give us a call.


Contact Us

Call us at (909) 354-8839 or send us a message. Our business hours are Monday – Thursday from 9:00am – 4:00pm.


Wanna get personal? Our blog is the perfect place for just that.

Take a peak into who we are and what we love, by following our blog. We will provide tips, lessons, and so much more.

Pin It on Pinterest