Customer Care

Customer Care

Our holiday hours & store closures
We will be closed for the following Thanksgiving and Christmas timeframes. Please note that any orders placed during our closure will be filled once we return. 
  • Thanksgiving: November 26th - December 3, 2019
  • Christmas: Dec 20th until January 6th, 2020

How can we help you today?

I want help with my account.

Sure! Our customer care team is here to help. If you cannot find the answers to your question on our FAQs page, then you can email us at or call us directly at (909) 354-8839.

If we are not available, please leave a message and someone from our team will contact you as soon as possible.

I want to contact customer service.

Do you have a question about a product we offer, your order, shipping information, or something else? Our customer service team is available to assist you in any way possible.

You can email us at or call us directly at (909) 354-8839. If we are not available, please leave a message and someone from our team will contact you as soon as possible.

I want to know where you ship to.

Currently, Pure Fragrance Oils ships within the USAs.

I want to purchase a gift certificate.

Great! We have something that will meet every budget. Check out our gift certificate section and choose the best option for you.

If you need guidance, we’re here to help. Just send us an email at or call us directly at (909) 354-8839 to help you create that perfect unique gift for that special someone.

Are you looking for the perfect gift for that special person in your life? Would you like to brighten someone’s day? Do you have a hard time finding a gift for a soap or candle maker? If so, then our gift certificates are just what you need. This is the perfect gift that keeps on giving. You can give this gift any time of year or for that special occasion. The reasons are endless.

And, you don’t have to try to figure out what they would like. You are giving them the gift of choice, by purchasing a gift certificate for them. They get to choose what they want. That is a win for everyone!

I'm looking for coupons.

Receiving a discount is always great, especially when you are purchasing from a company for the first time.

And although we do not have physical coupons for you to use, if you sign up for our VIP club, you will receive information regarding our upcoming sales, discounts, promotions or coupon codes.

I want to become a wholesaler.

Great! All of our prices on our website are wholesale; however, if you are interested in becoming a wholesaler to receive discounts on larger quantity purchases, then contact us for more information.



Don’t forget to check out FAQs section as some questions and answers are found there.

However, if you do not find what you are looking for, send us a quick email or give us a call.


Contact Us

Call us at (909) 354-8839 or send us a message. Our business hours are Monday – Thursday from 9:00am – 4:00pm.


Wanna get personal? Our blog is the perfect place for just that.

Take a peak into who we are and what we love, by following our blog. We will provide tips, lessons, and so much more.

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Brown fragrance oil with red roses on wood

Join our VIP Shoppers Club!

Choosing our VIP Shoppers Club is a big deal! It’s an opportunity for you to receive exclusive discounts, special offers, and new product announcements every month via email. Sign up today and receive your first 10% off coupon start saving.

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